Princeton Tec Lights Rock! - Spearboard.com - The World's Largest Spearfishing Diving Boating Social Media Forum

Grauer · 04-15-2005, 10:31 AM

Well It goes like this, I had this light for 10 years, got it when i first purchased all of my gear. It had been with me on several hundred dives. The trigger mechanism snapped off in my hand after changing the batteries and regular maintenance. I went to the LDS and bought a new light and sent my old light out for the lifetime warranty. I have heard from others (with first hand experience) that Princeton Tec will replace or fix your light for lifetime. So I expected the get my light fixed or replaced.

Today with the mail I received my new light light, It also came with a hand written note directed to me. Someone actually took the time to scratch a personalized note to me when it could have easily been a printed template response. I think that kind of service is over and beyond.

Chris Grauer

Danimal · 04-15-2005, 10:41 AM

that's some damned impressive customer service!

Grauer · 04-15-2005, 07:44 PM

bmp

Marcus · 04-15-2005, 07:46 PM

Rock on.

Bottom Dweller · 04-15-2005, 09:06 PM

I know where I'll buy my next light! That's what's NOT wrong with this world and very nice to see!

fishkillapro · 04-17-2005, 10:54 AM

yeah i picked a princeton tec at St. Pete Open...The first time I took it out diving it leaked like a mother.
I sent it in and about a week later there it was. Very pleased with P-Tec!!

*Spear One* · 04-17-2005, 11:09 AM

Princeton Tech has always been very good with warranties.

*jfjf* · 04-17-2005, 08:26 PM

I agree about Princeton Tech being very good with warranty. Underwater Kinetics also advertises a "limited lifetime warranty" however after numerous phone calls to their customer service and discussions with their top level manager (who claims to be master of his domain" whatever that means), I find that UW Kinetics WILL NOT HONOR their warranty.

I have a light that the spring battery contacts broke, The light was never flooded and was hardly used. After numerous calls I find that, they only have a 30-day warranty on the bulb. The boss says that anything that caries electricty to the bulb is part of the bulb and therefore is only warranted for 30-days, This is total crap in my opinion.

They also say that if they discontinue a model and they have no parts then they will not repair it, will not replace it with another model and will not give you credit toward purrchase of a newer model.

I was actually amazed at the response to my compaints to the customer service representatives of this company.

I recommend that everyone avoid Underwater Kinetics if possible. Why not just buy a Prinecton Tech, and if it fails they WILL honor their warranty.

I encourage everyone to call customer service at underwater kinetics to inquire about their "limited lifetime warranty".

Kathleen 858-513-9100 X 236

Greg 858-513-9100 X 288

x-ring · 04-19-2005, 07:02 AM

I had the opposite experiance with UK my light flooded and I recived a complete rebuild kit in the mail in less than a week. This kit included a new triggger, new lense, a bunch of H absorbent pelllets, new reflector and bulbs, and battery contacts. I didn't even buy it from a LDS so I figured I was SOL. I couldn't be happier with my experiance wiith them.

*jfjf* · 04-19-2005, 07:31 PM

uk said they may honor warranty if they still have the parts but once they stop making the part, your "lifetime warranty" is worth nothing. Check it out give them a call.

BlueRegionScuba · 04-21-2005, 08:20 AM

jfjfjf,

I can't comprehend how you are dealing with UK. I have been a UK dealer for over 15 years and they have never disappointed me even once. They have replaced a lot of lights without once refusing to fix or replace the item, 99% without any charge. Bulbs are, of course, not covered under the warranty. If you are having problems with your light, take it to your dive shop and get them to replace it for you.

I do agree with the Princeton experience all of you have. Princeton is a great company and so is UK.

Blue Region Scuba

*jfjf* · 04-24-2005, 10:10 PM

So I should tell a dive shop that I have confirned with the manufacturer that they will NOT honor the written warranty, will not fix repair or replace the light and then I should expect the dive shop to give me a replacement light? Give me some more details on how that will work?

BlueRegionScuba · 04-26-2005, 10:25 PM

jfjfjf,

How old is your light?

Wayward Son · 04-27-2005, 08:49 AM

Why not take it to a shop that's a PT dealer, hand it to them & see where they get with it? Without telling them of your past efforts.

*jfjf* · 04-27-2005, 07:42 PM

my light is a UK 1200 which is about 7 yrs old, holds 8 D-cells and is hardly used..


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04-15-2005, 10:31 AM	#1
Grauer warped perspective Join Date: Oct 2002 Location: St. Pete Age: 36 Posts: 957	Princeton Tec Lights Rock! Well It goes like this, I had this light for 10 years, got it when i first purchased all of my gear. It had been with me on several hundred dives. The trigger mechanism snapped off in my hand after changing the batteries and regular maintenance. I went to the LDS and bought a new light and sent my old light out for the lifetime warranty. I have heard from others (with first hand experience) that Princeton Tec will replace or fix your light for lifetime. So I expected the get my light fixed or replaced. Today with the mail I received my new light light, It also came with a hand written note directed to me. Someone actually took the time to scratch a personalized note to me when it could have easily been a printed template response. I think that kind of service is over and beyond. Chris Grauer Attached Thumbnails __________________ www.GrauerTech.com-Providing Quality Affordable IT Solutions for small to medium sized businesses in St. Petersburg/Tampa and surrounding areas. The 20 ton whale shark has entered the room! 2007 St. Pete Open! August 17, 18, and 19! Enter Now! www.StPeteOpen.com

04-15-2005, 10:41 AM	#2
Danimal Drinker in Chief Join Date: Mar 2005 Location: Bristol, CT (now). Tampa, Fl (in 2011) Age: 43 Posts: 367	Re: Princeton Tec Lights Rock! that's some damned impressive customer service! __________________ Death may be inevitable, but income taxes aren’t! http://www.fairtax.org/

04-15-2005, 07:44 PM	#3
Grauer warped perspective Join Date: Oct 2002 Location: St. Pete Age: 36 Posts: 957	Re: Princeton Tec Lights Rock! bmp __________________ www.GrauerTech.com-Providing Quality Affordable IT Solutions for small to medium sized businesses in St. Petersburg/Tampa and surrounding areas. The 20 ton whale shark has entered the room! 2007 St. Pete Open! August 17, 18, and 19! Enter Now! www.StPeteOpen.com

04-15-2005, 09:06 PM	#5
Bottom Dweller "Shizzit Stirrer" Join Date: Apr 2003 Location: Odessa, FL Age: 44 Posts: 873	Re: Princeton Tec Lights Rock! I know where I'll buy my next light! That's what's NOT wrong with this world and very nice to see!

04-17-2005, 10:54 AM	#6
fishkillapro Registered User Join Date: Feb 2004 Location: Santa Maria, CA Age: 24 Posts: 1,016	Re: Princeton Tec Lights Rock! yeah i picked a princeton tec at St. Pete Open...The first time I took it out diving it leaked like a mother. I sent it in and about a week later there it was. Very pleased with P-Tec!!

04-17-2005, 11:09 AM	#7
Spear One Retired Comm. Shooter Join Date: Sep 2002 Location: Largo, Florida Posts: 4,570	Re: Princeton Tec Lights Rock! Princeton Tech has always been very good with warranties. __________________ Ocean Rhino Spearguns: Designed & Built By Commercial Spearfishermen *Manufactured By: Spearfishing Specialties (727)-548-7686* E-mail: oceanrhino@gmail.com Web: OceanRhino.com Last edited by Spear One; 04-19-2005 at 08:07 PM.

04-17-2005, 08:26 PM	#8
jfjf . Join Date: Oct 2003 Location: Palm Bch County Posts: 7,898	Re: Princeton Tec Lights Rock! I agree about Princeton Tech being very good with warranty. Underwater Kinetics also advertises a "limited lifetime warranty" however after numerous phone calls to their customer service and discussions with their top level manager (who claims to be master of his domain" whatever that means), I find that UW Kinetics WILL NOT HONOR their warranty. I have a light that the spring battery contacts broke, The light was never flooded and was hardly used. After numerous calls I find that, they only have a 30-day warranty on the bulb. The boss says that anything that caries electricty to the bulb is part of the bulb and therefore is only warranted for 30-days, This is total crap in my opinion. They also say that if they discontinue a model and they have no parts then they will not repair it, will not replace it with another model and will not give you credit toward purrchase of a newer model. I was actually amazed at the response to my compaints to the customer service representatives of this company. I recommend that everyone avoid Underwater Kinetics if possible. Why not just buy a Prinecton Tech, and if it fails they WILL honor their warranty. I encourage everyone to call customer service at underwater kinetics to inquire about their "limited lifetime warranty". Kathleen 858-513-9100 X 236 Greg 858-513-9100 X 288

04-19-2005, 07:02 AM	#9
x-ring Spear Slinger Join Date: Feb 2004 Location: OKC, OK Posts: 278	Re: Princeton Tec Lights Rock! I had the opposite experiance with UK my light flooded and I recived a complete rebuild kit in the mail in less than a week. This kit included a new triggger, new lense, a bunch of H absorbent pelllets, new reflector and bulbs, and battery contacts. I didn't even buy it from a LDS so I figured I was SOL. I couldn't be happier with my experiance wiith them.

04-19-2005, 07:31 PM	#10
jfjf . Join Date: Oct 2003 Location: Palm Bch County Posts: 7,898	Re: Princeton Tec Lights Rock! uk said they may honor warranty if they still have the parts but once they stop making the part, your "lifetime warranty" is worth nothing. Check it out give them a call.

04-21-2005, 08:20 AM	#11
BlueRegionScuba Registered User Join Date: Nov 2004 Location: Greenville, NC Posts: 23	Re: Princeton Tec Lights Rock! jfjfjf, I can't comprehend how you are dealing with UK. I have been a UK dealer for over 15 years and they have never disappointed me even once. They have replaced a lot of lights without once refusing to fix or replace the item, 99% without any charge. Bulbs are, of course, not covered under the warranty. If you are having problems with your light, take it to your dive shop and get them to replace it for you. I do agree with the Princeton experience all of you have. Princeton is a great company and so is UK. Blue Region Scuba

04-24-2005, 10:10 PM	#12
jfjf . Join Date: Oct 2003 Location: Palm Bch County Posts: 7,898	Re: Princeton Tec Lights Rock! So I should tell a dive shop that I have confirned with the manufacturer that they will NOT honor the written warranty, will not fix repair or replace the light and then I should expect the dive shop to give me a replacement light? Give me some more details on how that will work?

04-26-2005, 10:25 PM	#13
BlueRegionScuba Registered User Join Date: Nov 2004 Location: Greenville, NC Posts: 23	Re: Princeton Tec Lights Rock! jfjfjf, How old is your light?

04-27-2005, 08:49 AM	#14
Wayward Son You're Screwing Up My Chi Join Date: Sep 2004 Location: Eufaula, AL Age: 51 Posts: 6,245	Re: Princeton Tec Lights Rock! Why not take it to a shop that's a PT dealer, hand it to them & see where they get with it? Without telling them of your past efforts. __________________ FRA Fishing Rights Alliance- Protecting and promoting the rights of offshore divers and anglers. Join us! http://www.thefra.org If god turns out to be a lobster, I am so royally screwed...

04-27-2005, 07:42 PM	#15
jfjf . Join Date: Oct 2003 Location: Palm Bch County Posts: 7,898	Re: Princeton Tec Lights Rock! my light is a UK 1200 which is about 7 yrs old, holds 8 D-cells and is hardly used..

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